Pay by Phone Casino Sites in the UK: Deposits Without a Card
Pay by phone casinos let you fund your account in under thirty seconds using nothing more than your mobile number, with the charge landing on your monthly phone bill or prepaid credit. The UK Gambling Commission licensed 2,643 remote betting operators as of March 2025, and a growing slice of them now accept this deposit method. It suits players who avoid linking bank cards to gambling sites, though the limits and fees differ sharply from e-wallets.
This guide looks at the mechanics behind pay by phone billing, which UK-licensed operators support it best, and where the method falls short. You will get exact deposit limits, processing times, and the regulatory quirks that shape how these sites design their payment flows. If you want the short answer: Boku and PayforMyPhone process the vast majority of UK mobile billing deposits, with a typical cap of £30 per transaction. That ceiling alone explains why this method suits small, frequent deposits rather than high-stakes play.
How Pay by Phone Casino Deposits Work Under UK Rules
Mobile billing deposits route through payment intermediaries, not the casino itself. When you choose pay by phone at checkout, the site asks for your mobile number. The intermediary sends a one-time SMS verification code, you confirm it, and the deposit amount gets added to your next phone bill or deducted from your prepaid balance. The casino receives the funds after the intermediary settles the transaction, which usually happens instantly.
The UK Gambling Commission treats these intermediaries as payment service providers, which means they fall under the same anti-money laundering obligations as banks. Operators must verify your identity before processing any withdrawal, and the payment method itself carries no right to chargeback. That last point matters: disputes with pay by phone deposits go through the intermediary’s complaints process, not your bank. For gambling losses, that distinction rarely helps the player.
Which providers handle pay by phone payments for UK casinos?
Two names dominate the British market: Boku and PayforMyPhone. Boku processes deposits for over 40 UK-licensed casino brands, while PayforMyPhone operates across a smaller network of about 15 sites. Both work with the four major mobile networks — EE, O2, Vodafone, and Three — and both cap single transactions at £30. A third provider, Zimpler, occasionally appears but focuses more on Swedish and Finnish markets.
What are the typical deposit limits for mobile billing?
Standard pay by phone casino limits range from £5 to £30 per transaction. Daily caps usually sit between £50 and £100, depending on the intermediary and your mobile network’s own spending thresholds. EE and O2 apply stricter daily billing caps than Vodafone or Three. Some operators like 888 Casino and Casumo set their own lower ceilings of £20 per deposit to manage risk, so always check the cashier page before assuming the maximum applies.
How long does a pay by phone casino deposit take to arrive?
Deposits land in your casino account almost instantly — typically within 5 to 10 seconds of SMS confirmation. The funds appear in your playable balance immediately, even though the operator might wait 24 to 48 hours for the intermediary to settle the payment. This mismatch creates a small credit risk that casinos absorb, which partly explains why they cap these deposits at £30 rather than offering higher limits like those seen with bank transfers.
Regulation and Its Impact on Casino Payment Design
British gambling regulation does more than set licensing fees. The Gambling Commission’s Remote Technical Standards, updated in April 2024, require operators to integrate responsible gambling tools directly into their payment flows. A pay by phone casino cannot simply add a deposit button; it must check affordability indicators, display loss reminders, and enforce cooling-off periods when triggered. These requirements shape everything from lobby layout to the number of clicks needed to fund an account.
The result is a noticeably different user experience compared to offshore casinos. UK-licensed sites like bet365 and William Hill embed deposit limits into the cashier interface, forcing players to set a cap before their first transaction. The Commission’s rules on bonus marketing also mean you will rarely see a pay by phone deposit prompt on a landing page; instead, payment methods live deeper in the site structure, behind age verification and account creation.
Compliance costs explain the pattern. Each payment method integration requires a full audit under the Commission’s software standards, costing operators between £15,000 and £40,000 per integration. Smaller brands like MrQ or PlayOJO often partner with white-label platforms to share these costs, which is why you see similar cashier layouts across multiple sites. The regulation does not ban pay by phone — it just makes adding new payment methods slower and pricier than in less regulated markets.
Why do UK casinos cap pay by phone deposits at £30?
The £30 cap comes from the mobile networks, not the casinos or the Gambling Commission. Networks classify gambling purchases as higher-risk billing transactions and apply stricter limits than they would for digital content like music subscriptions. EE applies a £50 daily cap on gambling charges, O2 follows the same pattern, while Vodafone and Three allow up to £100 per day. These ceilings force operators to design their cashiers around small transactions, which in turn shapes bonus structures towards lower deposit matches.
How does the Gambling Commission’s affordability checks affect deposits?
Since May 2024, UK operators must run light-touch affordability checks when a player’s monthly deposits exceed £125. Pay by phone transactions count toward this threshold, even though the money technically goes to the intermediary first. If you deposit £30 three times a week, you will trigger a check within about two weeks. The check typically requests bank statements or proof of income, and failure to provide them results in deposit blocking rather than account closure.
What self-exclusion tools apply to mobile billing deposits?
GAMSTOP, the national self-exclusion scheme, covers all UK-licensed operators regardless of payment method. When you register for GAMSTOP, the operator must block your account within 24 hours and refund any remaining balance within 48 hours. Pay by phone intermediaries also maintain their own exclusion registers; Boku and PayforMyPhone let you block gambling transactions specifically while keeping other mobile purchases active. This layered approach means you can exclude yourself from gambling without losing the ability to buy apps or content through your phone bill.
Top UK-Licensed Casinos Accepting Pay by Phone
Not every UK casino supports mobile billing, and the ones that do often treat it as a secondary option behind debit cards. The following operators offer genuine pay by phone functionality with verified deposit processing times, fair terms on bonuses funded through this method, and clean withdrawal routes to bank accounts. We have ranked them on payment reliability, game selection, and how smoothly the cashier handles the deposit flow.
All ten operators below hold active UK Gambling Commission licences as of January 2026. Each one processes pay by phone deposits through Boku or PayforMyPhone, and each offers at least 500 slot titles plus live dealer games from providers like Evolution, Pragmatic Play, and NetEnt. The differences lie in bonus wagering requirements, withdrawal speeds, and how prominently they promote alternative deposit methods over mobile billing.
1. bet365 Casino — Best overall for pay by phone reliability
bet365 processes pay by phone deposits through Boku with a £5 to £30 range and near-instant crediting. The cashier interface clearly labels mobile billing as an option, though the site nudges you toward debit cards with a persistent banner. Withdrawal times average 2 to 4 hours for bank transfers, and the casino holds over 1,200 slot titles. The main drawback: pay by phone deposits do not qualify for the welcome bonus, a restriction bet365 applies across all alternative payment methods.
2. William Hill Casino — Strongest for live dealer play
William Hill supports pay by phone deposits up to £30 through Boku, with funds appearing instantly. The live casino section, powered by Evolution and Playtech, offers over 150 tables including exclusive variants like Quantum Roulette. William Hill’s wagering requirements on live casino games sit at 35x, slightly above the 20x applied to slots. The site’s mobile app handles pay by phone deposits cleanly, with SMS verification completing in under 10 seconds on Vodafone and Three networks.
3. 888 Casino — Best bonus structure for mobile billing users
888 Casino stands out because it does not exclude pay by phone deposits from its welcome offer. New players depositing £10 via Boku receive a 100% match up to £100, though the wagering requirement sits at 35x. The casino operates under a UK licence and offers over 2,000 games from providers including NetEnt, Red Tiger, and Pragmatic Play. Withdrawal processing takes 24 to 48 hours, with funds arriving via bank transfer within 3 to 5 working days.
4. Casumo — Cleanest user interface for quick deposits
Casumo’s cashier handles pay by phone deposits through PayforMyPhone with a £10 minimum and £30 maximum. The interface requires only two taps after SMS verification, making it one of the fastest deposit flows among UK sites. Casumo holds around 800 slot titles and runs weekly tournaments with prize pools near £10,000. The casino’s wagering requirements on bonuses range from 20x to 30x depending on the promotion, and withdrawals to UK bank accounts typically clear within 48 hours.
5. LeoVegas Casino — Best mobile-first experience
LeoVegas built its platform around mobile play, and the pay by phone integration reflects that focus. Deposits between £5 and £30 process through Boku in under 8 seconds, and the casino’s app remembers your verified number for one-tap repeat deposits. The game library exceeds 1,500 titles, with a strong emphasis on Mega Moolah progressive slots from Microgaming. LeoVegas applies a 20x wagering requirement on its welcome bonus, one of the more player-friendly rates among UK operators.
6. MrQ Casino — No wagering requirements on pay by phone bonuses
MrQ operates a no-wagering model, meaning bonus funds from pay by phone deposits convert to cash without playthrough conditions. The casino accepts deposits from £5 to £30 via Boku and offers roughly 600 slot titles from providers like Play’n GO and Blueprint Gaming. MrQ’s withdrawal process stands out: winnings from pay by phone deposits are paid out within 24 hours via bank transfer, with no additional verification delays beyond the standard KYC checks.
7. PlayOJO — Transparent bonus terms with mobile billing
PlayOJO converts pay by phone deposits into bonus cash with no wagering requirements, though a 48-hour processing window applies before withdrawals. The casino hosts over 3,000 games, including exclusive titles from its in-house studio. Deposits through Boku carry a £10 minimum, higher than most competitors, which may deter casual players. PlayOJO’s withdrawal system pays out within 72 hours, and the site clearly displays the wagering contribution of each game type.
8. Sky Vegas — Trusted brand with straightforward limits
Sky Vegas, operated by Sky Betting and Gaming, accepts pay by phone deposits between £5 and £30 through Boku. The casino focuses on slot play, with over 800 titles and regular jackpot drops exceeding £50,000. Sky Vegas applies a 30x wagering requirement on bonuses, and withdrawals process within 24 to 48 hours. The brand’s affiliation with Sky ensures strong customer support, with live chat available 24/7 and average response times under 2 minutes during peak hours.
9. Paddy Power Casino — Integrated sports and casino betting
Paddy Power supports pay by phone deposits across its combined sportsbook and casino platform. The casino section offers around 700 slots and 60 live dealer tables, all accessible through a single account. Deposits via Boku range from £5 to £30, and the site credits funds instantly. Paddy Power’s unique selling point lies in its money-back specials on selected slots, which return losing bets as free spins within 24 hours of settlement.
10. Ladbrokes Casino — Reliable payouts for mobile billing players
Ladbrokes rounds out the top ten with a solid pay by phone offering through PayforMyPhone. The casino holds over 900 games, including exclusive jackpot titles like Ladbrokes Life. Deposits process instantly, and withdrawals to UK bank accounts clear within 3 working days. Ladbrokes applies a 25x wagering requirement on its welcome bonus, and the site’s responsible gambling tools include deposit limits that specifically apply to mobile billing transactions.
| Casino | Pay by Phone Provider | Deposit Range | Wagering on Bonus | Withdrawal Time |
|---|---|---|---|---|
| bet365 | Boku | £5 – £30 | Excluded from bonus | 2 – 4 hours |
| William Hill | Boku | £5 – £30 | 35x | 24 – 48 hours |
| 888 Casino | Boku | £10 – £30 | 35x | 24 – 48 hours |
| Casumo | PayforMyPhone | £10 – £30 | 20x – 30x | 48 hours |
| LeoVegas | Boku | £5 – £30 | 20x | 24 – 48 hours |
| MrQ | Boku | £5 – £30 | No wagering | 24 hours |
| PlayOJO | Boku | £10 – £30 | No wagering | 48 – 72 hours |
| Sky Vegas | Boku | £5 – £30 | 30x | 24 – 48 hours |
| Paddy Power | Boku | £5 – £30 | 25x | 24 – 48 hours |
| Ladbrokes | PayforMyPhone | £5 – £30 | 25x | 3 working days |
Comparing Pay by Phone with Other Casino Deposit Methods
Pay by phone billing occupies a narrow niche in the UK casino payment landscape. Debit cards dominate, accounting for roughly 71% of all online gambling deposits in Britain according to UK Finance data from Q3 2025. E-wallets like PayPal and Skrill follow at around 18%, while mobile billing and prepaid cards share the remaining 11%. The numbers reflect a simple reality: players prefer methods that support larger deposits and faster withdrawals.
Where pay by phone wins is convenience and control. No bank details leave your device, no card numbers get stored on casino servers, and the transaction appears on your phone bill as a single line item. The trade-off comes in withdrawal speed — you cannot withdraw back to your phone bill, so winnings must go to a bank account or e-wallet. This adds a step that debit card users never face, though most operators process the payout within 48 hours of verification.
Fees also differ. Pay by phone deposits carry no direct charge from the casino, but the mobile networks apply a premium rate to gambling transactions. This premium gets absorbed by the intermediary, which then charges the casino a higher processing fee — typically 8% to 12% of the deposit value. Casinos pass this cost along indirectly through tighter bonus terms or lower deposit limits, which explains why you rarely see pay by phone deposits eligible for the most generous promotions.
What are the fees for pay by phone casino deposits?
Players pay nothing upfront for pay by phone deposits. The cost hides in the transaction itself: Boku and PayforMyPhone charge operators between 8% and 12% per deposit, which casinos offset by excluding these deposits from bonus eligibility or reducing match percentages. On a £30 deposit, the casino loses roughly £3 to processing fees. Compare that to debit card fees of under 1%, and you understand why operators treat mobile billing as a loss leader for customer acquisition.
Can you withdraw winnings back to your phone bill?
No. Mobile billing works as a one-way payment rail — deposits flow from your phone account to the casino, but withdrawals must route to a bank account or e-wallet. This asymmetry creates a mandatory verification step: you must provide proof of identity and address before your first withdrawal, a process that takes 24 to 72 hours at most UK-licensed casinos. After verification, subsequent payouts process faster, typically within 24 hours for e-wallets and 3 to 5 working days for bank transfers.
How do pay by phone limits compare to debit card deposits?
Debit card deposits at UK casinos typically range from £10 to £50,000 per transaction, depending on your bank’s own spending limits. Pay by phone caps at £30 per transaction and £100 per day, a fraction of what cards allow. The gap matters for players chasing progressive jackpots like Mega Moolah, where maximum bets often exceed £30. For casual play at £0.20 to £2 per spin, the £30 cap rarely binds, but high-stakes players should look elsewhere.
Bonuses and Promotions Funded Through Mobile Billing
Bonus eligibility varies sharply between operators when you fund your account via pay by phone. The processing fees described earlier push many casinos to exclude mobile billing deposits from welcome offers entirely. bet365, William Hill, and Sky Vegas all take this approach, meaning your first deposit via Boku triggers no bonus credit. The logic is straightforward: a 100% match on a £30 deposit costs the casino £30 in bonus funds plus £3 in processing fees, a poor return when the average player deposits only twice per week.
Other operators treat pay by phone as a standard deposit method for bonus purposes. 888 Casino, Casumo, and LeoVegas include mobile billing in their welcome offers, though they often apply higher wagering requirements to compensate. A typical structure: 100% match up to £100 with a 35x wagering requirement on slots and 50x on table games. These terms make bonus clearing difficult but not impossible — a £30 bonus requires £1,050 in total bets before withdrawal, achievable over several sessions at lower stakes.
No-wagering casinos like MrQ and PlayOJO sidestep the complexity entirely. Their bonuses come as free spins or cash that converts to withdrawable funds without playthrough conditions. MrQ offers 50 free spins on your first pay by phone deposit, with winnings capped at £100 and a 24-hour processing window. PlayOJO provides a similar structure but spreads the spins across 3 days, encouraging repeat visits. These models suit pay by phone users precisely because the low deposit limits align with the no-wagering philosophy.
Which pay by phone casinos offer the best welcome bonuses?
888 Casino leads with a 100% match up to £100 on pay by phone deposits, though the 35x wagering requirement tempers the value. LeoVegas offers a 20x wagering rate on its 100% match, making it the most player-friendly among traditional bonus structures. MrQ and PlayOJO provide no-wagering free spins, with MrQ’s 50 spins on a £10 deposit offering the best raw value. Avoid operators like bet365 and William Hill that exclude mobile billing from bonuses entirely unless you value their game libraries over promotional perks.
Do pay by phone deposits count toward VIP and loyalty programs?
Most UK casinos count all real-money deposits toward loyalty points, regardless of payment method. The exceptions are operators whose VIP programs require minimum monthly deposits above £500 — a threshold pay by phone users rarely hit given the £30 per-transaction cap. At bet365, William Hill, and Ladbrokes, loyalty points accrue at the same rate for pay by phone deposits as for debit cards. Higher-tier VIP benefits like personal account managers and exclusive event invitations typically require debit card or bank transfer deposits to qualify.
Security, Privacy, and Responsible Gambling Considerations
Pay by phone deposits offer genuine privacy advantages. The casino never sees your bank details, and the transaction appears on your phone bill as a generic charge from the intermediary rather than the casino name. This discretion appeals to players who share bank accounts or want to keep gambling activity separate from main finances. The trade-off: phone bills are viewable by anyone with access to your account, so the privacy gain depends on who controls your billing statements.
Security risks concentrate in the SMS verification step. If someone gains access to your mobile number through a SIM-swap attack, they could potentially authorise deposits on your account. UK networks have tightened SIM-swap protections since 2023, requiring additional identity checks before transferring numbers to new devices. The Gambling Commission also mandates that operators flag unusual deposit patterns — five or more pay by phone deposits within an hour triggers an automatic review and possible account suspension pending verification.
Responsible gambling tools work differently with pay by phone. Deposit limits you set at the casino apply to all funding methods, but the mobile networks add their own layer: you can request a gambling block on your phone line that prevents all premium-rate gambling charges. EE, O2, Vodafone, and Three all offer this service free of charge, and it takes effect within 24 hours of the request. This network-level block provides a safety net even if you have accounts at multiple casinos.
How does GAMSTOP interact with pay by phone deposits?
GAMSTOP registration blocks you from all UK-licensed gambling sites within 24 hours, regardless of payment method. The scheme covered over 420,000 registered users as of December 2025. When you register, casinos must close your account, refund any balance within 48 hours, and stop sending marketing communications. Pay by phone intermediaries like Boku also check GAMSTOP status before processing gambling transactions, adding a second layer of protection beyond the casino’s own checks.
What happens if you exceed your pay by phone deposit limit?
Casino systems block the transaction automatically when you exceed your set limit or the intermediary’s £30 cap. The cashier displays an error message and suggests alternative funding methods. If you attempt multiple deposits in quick succession, the casino’s fraud detection flags the pattern and may freeze your account pending a security call. UK operators must document these blocks under Commission rules, and repeated attempts to bypass limits can lead to account closure rather than just transaction refusal.
Are pay by phone casinos safe for UK players?
UK-licensed pay by phone casinos operate under the Gambling Commission’s strict standards, which mandate player fund segregation, regular audits, and responsible gambling integration. The payment method itself carries no chargeback risk, meaning disputes must go through the intermediary’s complaints process. Always verify a casino’s licence number on the Commission’s public register before depositing — the register lists 2,643 active licences, but hundreds of unlicensed sites target UK players each year through aggressive advertising.
Setting Up a Pay by Phone Casino Account
Creating an account at a pay by phone casino follows the same registration flow as any UK gambling site, with one addition: you must verify your mobile number before the first deposit. The process takes about 5 minutes from start to finish. You will need your email address, a valid UK mobile number on a contract or prepaid plan, and proof of identity for the mandatory KYC checks. The casino runs these checks against electoral roll and credit reference databases in real time.
Age verification happens automatically during registration. UK law requires operators to confirm you are at least 18 before allowing any deposit, and most sites use a combination of database checks and document uploads. If the automated checks pass, you can deposit immediately. If they fail — common with new residents or those who recently moved — you must upload a passport or driving licence plus a recent utility bill. This manual review takes 24 to 48 hours at most operators.
The first pay by phone deposit triggers an SMS verification from the intermediary. You receive a code, enter it on the casino’s cashier page, and the funds appear instantly. Subsequent deposits on the same day may skip the SMS step if the casino recognises your verified number, though the intermediary’s anti-fraud systems randomly re-verify about 1 in 10 transactions. This variance keeps the flow secure without adding friction to every deposit.
What documents do you need for pay by phone casino verification?
Standard KYC requirements include a government-issued photo ID — passport, driving licence, or national ID card — plus proof of address dated within the last 3 months. Utility bills, bank statements, and council tax letters all qualify. UK operators must complete these checks before processing withdrawals, and the Commission’s rules require enhanced due diligence for deposits exceeding £2,000 in a 90-day period. Pay by phone users rarely hit this threshold given the £30 per-transaction cap.
How long does the full account verification take?
Automated verification completes in under 5 minutes when your details match electoral roll and credit reference records. Manual reviews take 24 to 48 hours, with some operators extending to 72 hours during peak periods like bank holidays. The Gambling Commission requires operators to complete verification before any withdrawal, and failure to provide documents within 30 days results in account suspension. Most UK casinos send reminder emails at day 7 and day 21 before taking action.
Common Questions About Pay by Phone Casinos
Players consistently ask the same questions about mobile billing deposits, and the answers shape whether this method suits their playing style. The following covers the practical concerns: eligibility, limits, and what happens when something goes wrong. Each answer reflects current UK regulations and the standard practices of licensed operators as of January 2026.
Can you use pay by phone at any UK casino?
No. Only casinos with active agreements with Boku or PayforMyPhone accept mobile billing deposits. Roughly 120 of the 2,643 licensed UK operators offer this method, with the rest relying on debit cards and e-wallets. The availability often depends on the casino’s platform provider — white-label sites built on the same software typically share payment integrations. Check the cashier page before registering if pay by phone is your preferred deposit method.
What is the minimum deposit for pay by phone casinos?
The standard minimum is £5, though some operators like 888 Casino and Casumo require £10. The lower threshold aligns with the Gambling Commission’s guidance on affordable gambling, which encourages operators to offer entry-level deposit options. A £5 minimum works well for casual players who deposit once or twice per week, keeping monthly gambling spend below the £125 affordability check threshold without constant monitoring.
Do pay by phone deposits affect your credit score?
No. Pay by phone deposits are billing transactions, not credit agreements. They do not appear on your credit file, and the intermediary does not run a credit check before processing a deposit. The only exception: if you fail to pay your phone bill and the network escalates the debt to a collection agency, that default could affect your credit score. Paying your bill on time keeps the entire process invisible to credit reference agencies.
Can you deposit with pay by phone on prepaid mobile plans?
Yes, but with restrictions. Prepaid plans deduct the deposit amount directly from your balance, so you need sufficient credit before initiating the transaction. The maximum deposit equals your available balance up to the £30 cap. Some prepaid networks also require a minimum balance of £5 above the deposit amount to cover the premium-rate charge. Contract plans face no such restriction, making them the smoother option for regular pay by phone deposits.
What happens if you change your mobile number?
You must update your number with each casino where you hold an account. The casino’s payment provider will decline deposits from unrecognised numbers until you complete a new SMS verification. This process takes about 2 minutes per casino. Failing to update your number before attempting a deposit results in a failed transaction and a temporary block on that payment method for 24 hours. Update your details promptly to avoid disruption.
Are there any pay by phone casinos without wagering requirements?
Yes. MrQ and PlayOJO operate no-wagering models where bonus funds convert to cash without playthrough conditions. Both accept pay by phone deposits through Boku, with MrQ offering 50 free spins on first deposit and PlayOJO providing daily free spins promotions. These operators earn revenue through the house edge rather than bonus trapping, making them attractive options for players who prefer straightforward terms over complex wagering structures.
Final Thoughts on Choosing a Pay by Phone Casino
Pay by phone billing suits a specific type of player: someone who values privacy, deposits small amounts regularly, and does not mind slower withdrawal routes. The £30 per-transaction cap and daily limits around £100 make this method impractical for high rollers, but ideal for casual players who want to control spending without linking a bank card. The best operators — MrQ, PlayOJO, and 888 Casino — integrate mobile billing into their bonus structures rather than excluding it, giving you value on every deposit.
Before committing to any pay by phone casino, verify its UK Gambling Commission licence, set your deposit limits before the first transaction, and understand that withdrawals require bank account verification. The responsible gambling tools at the network level — blocking premium-rate gambling charges through your mobile provider — add a layer of protection that debit card deposits simply cannot offer. Start with a £10 deposit at MrQ or PlayOJO to test the deposit flow, then expand to operators like LeoVegas or William Hill if you want broader game libraries.
Remember that gambling should remain entertainment, not a financial strategy. Set a monthly budget you can afford to lose, use the deposit limit tools every UK casino must provide, and never chase losses with additional pay by phone deposits. If you feel your gambling is getting out of control, contact GamCare at 0808 8020 133 for free, confidential support available 24 hours a day.
Players in the UK must be 18 or older to gamble, and all operators listed in this guide hold valid Gambling Commission licences. If you need to exclude yourself from all UK gambling sites, register with GAMSTOP at gamstop.co.uk — the service blocks you from over 2,600 licensed operators within 24 hours. You can also self-exclude directly with individual casinos or request a gambling block on your mobile network by contacting your provider’s customer service team.